Effective Date: 8/17/2025

 

At Echoes of Life, all products are custom-made on demand and fulfilled by Printify and their suppliers. Because of this, no returns or exchanges are permitted for reasons such as wrong size, color, or change of mind.​​

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1. What Happens If a Product Is Damaged or Defective?

If your item arrives damaged, defective, or doesn’t match the description:

• Report the issue within 30 days of delivery via our support email: [insert your support email], including clear photos showing the problem and your order ID.

• We’ll work with Printify to get you a free reprint or refund (as Printify credit) for the affected item.

• There’s no need to return the original item.​​

 

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2. What About Lost Deliveries?

If delivery fails:

• Depending on the situation, Printify may offer a reprint or partial refund.

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3. Limitations and Responsibilities

• No refunds or reprints for incorrect size, color selection, or changes of mind.

• Minor printing variances (e.g., up to 0.5” shift in print placement) are not eligible as defects.

• Printify credit refunds are issued to your Printify account balance, which you can withdraw back to your original payment method.

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4. Timing Matters

• 30-day clock begins when your item is marked as delivered on Printify.

• The faster you report the issue with photos, the faster resolution can happen.

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5. How to Submit a Claim

To report a problem:

1. Email echoesoflife.social@gmail.com with:

   • Order ID

   • Photo(s) of the issue

   • Brief description of the problem

2. We’ll submit the claim to Printify on your behalf and update you with the resolution.